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Frequently Asked Questions
Plans & Billing
How much does Notejoy cost?
How do I tell if a library is upgraded?
What does the "Add to organization" checkbox do?
What forms of payment do you accept?
When will I be billed?
How am I billed for additional team members?
What happens when I remove team members from my plan?
What happens when I change my plan type?
Do you offer refunds?
How can I remove users for my plan?
Is there a non-profit or educational discount available?
Can I set up a trial for my team?
How do I view my past bills?
How do I upgrade my account?
How do I change my billing info?
Is there an academic or student discount?
How do I cancel my subscription?

What happens when I remove team members from my plan?

When you remove a team member from an upgraded library, a pro-rated credit for any unused time will be automatically added to your account. This will be used up first in subsequent bills before charging your payment method. Removed team members will lose access to all premium features as well as content in the library.

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