Frequently Asked Questions

Plans & Billing

How much does Notejoy cost?

How do I tell if a library is upgraded?

What does the "Add to organization" checkbox do?

What forms of payment do you accept?

When will I be billed?

How am I billed for additional team members?

What happens when I remove team members from my plan?

What happens when I change my plan type?

Do you offer refunds?

How can I remove users for my plan?

Is there a non-profit or educational discount available?

Can I set up a trial for my team?

How do I view my past bills?

How do I upgrade my account?

How do I change my billing info?

Is there an academic or student discount?

How do I cancel my subscription?

What happens when I change my plan type?

When you change your plan type, you will be immediately billed for the difference between the unused portion of your existing plan and the price of the new plan. Effectively, you will receive a credit for any unused portion of your existing plan type which will be applied to your new plan purchase.

Changing your plan type will reset your billing date.